We get asked questions from time to time and that is okay we understand. We wanted to provide some of those questions along with answers that might be helpful when deciding to book with us.
Q. Can I book directly with you?
A. No. We are partnered with both Airbnb and Vrbo. The links are provided for each rental.
Q. Where do I find the links to your listings?
A. On the home page of this website or under the lodging tab at the top of the page.
Q. Would booking with you directly save me fees?
A. No. The hosting website do charge service fees but if I accept direct booking I would have to charge additional payment processing fees plus website fees. It's not going to save the guest money because of direct booking.
Q. Where are your rentals located?
A. We have 3 rentals located just 1 mile from the Beaver Creek Marina in Monticello, Ky. on West Hwy. 92. They are all side-by-side which are The Lake House at Beaver Creek, The Beaver Creek Getaway and The Little Hideaway at Beaver Creek.
Q. How many rentals do you have?
A. 3 total (all in Monticello)
Q. What happens after I book my reservations online with Airbnb or Vrbo?
A. You will receive an email to the email address you have on file with the hosting website and you will receive a message in your reservation inbox with an attachment to fill out a contract to sign and send back to me along with a copy of your driver's license. Then 7 days before your arrival you will get a welcome letter with a code to the door for self-check in, directions to the rental, etc.
Q. Why do I have to sign a contract?
A. For legal reasons/protection because you are renting our home. It is considered a rental contract. Although, short term it is still renting.
Q. Why do I have to provide my driver's license?
A. To ensure you are the person that booked the rental and to verify you are 23 years or older. We use the same process as hotel check-in.
Q. How do I check-in?
A. There is a code to the door for self-check in. It will be in the welcome letter 1 week before your arrival date.
Q. Will the welcome letter provide more information?
A. Yes and it's important to read. It will have directions to rental, code to the door and more. It will be emailed to you 1 week before your arrival date and will be in your reservation inbox.
Q. Do you allow parties & events?
A. No parties or events of any type allowed.
Q. Do you allow smoking or vaping?
A. Not inside the rentals or on the porches.
Q. Is there plenty of parking?
A. Yes there is more than enough room for parking for multiple vehicles, boats & trailers for all of our rentals.
Q. What is your cancellation policy?
A. 30 days or more you get 100% refund. Less than 30 -14 days is 50%. Less than 14 days, no refund. But please read the policy on the online listings for exact details.
Q. Are you pet friendly?
A. No. All of our rentals have a "no pet" policy on premises inside or out.
Q. Do you charge a cleaning fee?
A. Yes and all fees are explained before you make the commitment to book on the hosting websites.
Q. Why are there additional fees when I book online?
A. The hosting website charge service fees plus over 10% taxes for local and state government.
Q. Can I check-in early?
A. It depends if we have guest checking out the same day. I will text you when it's clean and ready. We can't always guarantee an early check-in but we do try to accomodate accordingly when it is ready and cleaned.
Q. Do you provide firewood?
A. Yes.
Q. Do you allow fireworks?
A. No and any type of explosive devices are not allowed.
Q. Do you have free Wifi ?
A. Yes all rentals have free wifi and cable TV.
Q. Do you provide linens, washcloths & supplies?
A. Yes all bed lines, washcloths & towels are provided. Starter supplies are provided but encourage you to bring more.
Q. Do you rent boats?
A. No but you can call the local marina to check availability. Please check out the "Nearest Marina" page on this website.
Q. What if the weather is bad and I need to cancel?
A. The cancellation policy is still the same regardless of the weather. No special exceptions.
Q. What is there to do in your area?
A. You can Google before you come but I also have a guestbook in each rental with a list of things to do here plus check out the "Things to Do" page on this website.
Q. Is there swimming places close-by?
A. Yes. The info is in the guestbook to local public pools and idea swimming places at Lake Cumberland.
Q. Is your property easily accessed?
A. Yes all of our properties are easily accessed and one of the best features about each of our properties.